We are committed to protecting and respecting any personal information you
share with us.
This statement describes what types of information we collect from you, how
it is used by us, how we share it with others, how you can manage the
information we hold and how you can contact us.
We will always give you the option not to receive marketing communications
from us. We will never send you unsolicited ‘junk’ email or communications,
or share your data with anyone else who might. We do not sell your
information to third parties, but we do work closely with selected partners
who help us to provide you with the information, products and services that
you request from us.
The contents of this statement may change from time to time so you may wish
to check this page occasionally to ensure you are still happy to share your
information with us. Where possible, we will also contact you directly to
notify you of these changes.
This version of our Privacy Statement is live from Friday, May 25th 2018.
What information do we collect?
We collect information about you and your business when you engage with our
Fitness classes, personal training, nutrition plans, rehabilitation or make enquiries or purchases. We only collect information
which is necessary, relevant and adequate for the purpose you are providing
it for.
We collect information about you or your business when you use our website.
The information we collect includes some or all of the following:
Name (including title);
Address;
Phone number;
Email address;
Reason for engagement;
Type of customer
The date and time you used our services;
Cookie, Pixels or Beacon information (for more information please see our
Cookie Policy);
Details of any transactions between you and us;
Where you engage with us in a business context, we may collect your job
title, company contact details (including email addresses), company details
(some of which we may obtain from an online or public business directories);
and
Any information within correspondence you send to us.
How do we use this information?
We will only process information that is necessary for the purpose for which
it has been collected. You will always have the option not to receive
marketing communications from us (and you can withdraw your consent or
object at any time). We will never send you unsolicited ‘junk’ email or
communications, or share your personal information with anyone else who
might.
There are various ways in which we may use or process your personal
information. We list these below:
Consent:
Where you have provided your consent, we may use and process your
information to contact you from time to time about promotions, events,
products, services or information which we think may be of interest to you
(don’t worry, we won’t bombard you);
You can withdraw your consent at any time by contacting us at
emma@lincolnshirefitness.co.uk, or in relation to any marketing messages you receive, by
using the unsubscribe option included in those messages.
Contractual performance
We may use and process your personal information where this is necessary to
perform a contract with you and to fulfil and complete your orders and other
transactions entered into with us.
Legitimate Interests
We may use and process your personal information as set out below where it
is necessary for us to carry out activities for which it is in our
legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other
enquiries
To respond to correspondence you send to us and fulfil the requests you make
to us
To provide product support and services (for example where warranties may be
applicable);
Processing necessary for us to respond to understanding customers’ needs
To analyse, evaluate and improve our products and services so that your
visit and use of our website are more useful and enjoyable (we will
generally use data amalgamated from many people so that it doesn’t identify
you personally);
To undertake market analysis and research (including contacting you with
customer surveys) so that we can better understand you as a customer and
provide tailored offers, products and services that we think you will be
interested in. We will only send marketing communications to you if you have
provided your consent for us to do so or which we have obtained in the ways
mentioned in the paragraphs below;
In some cases we may use automated methods to analyse, combine and evaluate
information that you have provided to us. We collect and analyse this
information in this way so that we can deliver the most appropriate customer
experience to you by tailoring and making relevant all our service and
communications;
To send you marketing information from time to time after you have
used our services or registered an interest. We will only contact you with
information about our own products and services (and in ways the law
allows), which we hope you will like. You have the right to object to us
sending you this information at any time;
To contact you from time to time with marketing information (unless you
object) if you have expressly indicated to us that you are acting on behalf
of a business or where we have obtained your business contact details from
an online or public business directory. In relation to any such information
we send by email or SMS, we will include an option allowing you to object to
receiving future messages by unsubscribing;
To contact you with targeted advertising delivered online through social
media and other platforms operated by us, unless you object. You may receive
advertising based on information about you that we have provided to the
platform. To find out more, please refer to the information provided in the
help pages of the platforms on which you receive advertising from us;
To identify and record when you have received, opened or engaged with our
website or electronic communications (please see our Cookie Policy for more
information);
To administer competitions and promotions that you enter with us from time
to time and to distribute prizes;
Processing necessary for us to operate the administrative and technical
aspects of our business efficiently and effectively
To verify the accuracy of information that we hold about you and create a
better understanding of you as a customer;
For network and information security purposes i.e. in order for us to take
steps to protect your information against loss, damage, theft or
unauthorised access;
To comply with a request from you in connection with the exercise of your
rights (for example where you have asked us not to contact you for marketing
purposes, we will keep a record of this on our suppression lists in order to
be able to comply with your request);
To inform you of updates to our terms and conditions and policies.
Legal Obligation
We may process your personal information to comply with our legal
requirements.
How do we share this information?
We do not sell your information to third parties.
We will not share your information with third parties. The information we
hold about you will only be used by us for the purposes of our business.
How long do we keep your information for?
We will not retain personal information in an identifiable format for any
longer than is necessary.
If we have a relationship with you, we hold your personal information for 6
years from the date our relationship ends. We hold your personal information
for this period in accordance with legislation surrounding maintaining
accounting records.
Where we have obtained your personal information following a request for
information, brochure, quotation, auction registration or any other
information on any of our products or services, we hold your personal
information for 4 years from the date we collect that information, unless
during that period we form a relationship with you e.g. you purchase a
product. We hold your personal information for this period to give us an
opportunity to form a relationship with you.
The only exceptions to the periods mentioned above are where:
the law requires us to hold your personal information for a longer period,
or delete it sooner;
Where you have raised a complaint or concern regarding a product or service
offered by us, in which case we will retain your information for a period of
6 years following the date of that complaint or query;
or
you exercise your right to have the information erased (where it applies)
and we do not need to hold it in connection with any of the reasons
permitted or required under the law (see further How can I manage the
information we hold about you);
How can I manage the information we hold about you
You have a number of rights in relation to your personal information under
data protection law. In relation to most rights, we will ask you for
information to confirm your identity and, where applicable, to help us
search for your personal information. Except in rare cases, we will respond
to you within 30 days after we have received any request (including any
identification documents requested).
You have the right to:
Ask for a copy of the information that we hold about you;
Correct and update your information;
Withdraw your consent (where we rely on it). Please see further How do we
use this information;
Object to our use of your information (where we rely on our legitimate
interests to use your personal information) provided we do not have any
continuing lawful reason to continue to use and process the information.
When we do rely on our legitimate interests to use your personal information
for direct marketing, we will always comply with your right to object;
Erase your information (or restrict the use of it), provided we do not have
any continuing lawful reason to continue to use and process that
information;
Transfer your information in a structured data file (in a commonly used and
machine readable format), where we rely on your consent to use and process
your personal information or need to process it in connection with your
contract.
You can exercise the above rights and/or manage your information by
contacting us using the details below:
Email: emma@lincolnshirefitness.co.uk
If you have any specific data protection concerns or a complaint, you can
address it to our Data Protection lead gavin@lincolnshirefitness.co.uk
If you are unhappy, you have the right to lodge a complaint with a data
protection regulator in Europe, in particular in a country you work or live
or where your legal rights have been infringed. The contact details for the
Information Commissioner’s Office, the data protection regulator in the UK,
are below:
Post:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Call:
0303 123 1113
Email:
casework@ico.org.uk
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